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The Art of the Ask

There’s a belief in a lot of circles that you shouldn’t come outright and ask for business. Or at the very least, not ask for it in a way that’s full-on sales pitch and “Give me your money!” in tone.

A lot of this stems from social media’s growing acceptance by the mainstream and its mantra of “old marketing approaches are less relevant”. While this is true to a degree, old marketing and new marketing can still work together.

This is where the art of the ask comes into play:

  • You don’t need to be pushy to win business.

  • You don’t need to be completely sales-oriented to win the sale.

  • You don’t need to throw every sales question at the wall and hope one of them sticks.

Instead, turn the question around and make it a benefit. Instead of asking for the sale, show what the benefit and return will be:

  • This is what I can bring you.

  • This is the traffic you will see.

  • These are the new sales you’ll benefit from.

  • These are the people I’ll put you in touch with.

Turning the question around into a statement of intent will still ask for the sale but in a way that’s more likely to get a result. It’s almost reverse psychology, with the difference being there’s no psychology involved, just providing a solution to a need.

Think of the most successful businesses. Apple, Microsoft and Wal-Mart, to name just a few. The reason they’re successful? They fill a need and also show what the result of that is.

You want a great computer that is easy to use, has one of the best GUI’s around and is a designer’s dream? Get a Mac. You need business software that will help your own business grow? Get a Microsoft Business Suite. Want cheap prices without the cheap price look and feel? Shop at Wal-Mart.

Offering the answer to problems has been the tried and trusted way of asking for a sale since selling began. This doesn’t need to change with the increased popularity of newer business practices.

Be yourself and offer a solution to a need, with a product that can fill that need better than your competitors, and you won’t need to practice at the art of the ask. You’ll already be using it.

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  1. 8 Comment(s)

  2. By James Burchill on Mar 9, 2009 | Reply

    Yup, nicely put. It’s often about the way in which we say what we say. Not so much what we say…

  3. By Constance Thompson on Mar 9, 2009 | Reply

    Thank you for your insight into “asking for the sale”. When we give service, we get served. Serve/Deserve, what comes around goes around.

  4. By Irwin Feld on Mar 9, 2009 | Reply

    I call it “relentless persistence”, which allows the customer to know they are of value and their business is meaningful to you.

  5. By Pamela Klier-Weidner on Mar 9, 2009 | Reply

    Well put. There is a real art to the ask. I know it from fundraising and based on your blog post, you know it too.

  6. By Susan Rice-Lincoln on Mar 15, 2009 | Reply

    Really liked this article. I think you need to think about if YOU were on the receiving end of an aggressive sales pitch. Its just like any conversation–for it to be successful, you need to focus on the OTHER person, not yourself. Who wants to listen to someone droning on about themselves? Who wants to be pressured into anything? The answer is NO ONE!
    Susan Rice Lincoln http://www.masterthenewnet.com

  7. By Peter J. Foti on Mar 20, 2009 | Reply

    I have always believed in not being shy about business and coming out and delivering a strong argument as to why your product, or advertisement, or whatever is better than the competitor, and saying Well kinda sorta etc.

    Deliver!

  8. By Attila O. on Mar 25, 2009 | Reply

    Well, actually I don’t have that many experiences about this, so the one thing I can do here is to try out your advices and see what happens.

    One thing about sales, I like to have the facts put clearly out. I don’t like to be pushed, I just want to see the numbers. Have to agree with Susan’s comment.

  9. By Tellie on Apr 14, 2009 | Reply

    I haven’t really experienced what you’re talking about, but I’ve traveled around Asia and have experienced many aggressive buyers especially in China. I’ve literally been grabbed and yanked by the arm to buy some watches, wallets, or something else.

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